RENTAL POLICIES
(We are unable to make exceptions to any of these Company Policies)

Deposits and Payment Methods
A deposit in the amount of the first night's stay is required to reserve any and all our accommodations. This amount is due when booking a reservation and the balance is due upon check-in. Please be advised we don't accept personal checks or ATM-only cards.

Minimum Age
Guests must be 21 years old to rent any of our accommodations; and must be accompanied by someone 21 years or older in order to stay in any of our accommodations.

Minimum Stay Requirements
Weekend reservations require a two-night minimum stay.
Holiday reservations require a three-night minimum stay.

Cancellations
Reservations must be cancelled at least seven (7) days prior to the scheduled arrival date or the entire deposit amount will be lost regardless of the reason for cancelling.

There is a $15 service charge on all cancelled reservations.

Holiday Cancellations
Reservations for Holidays-Valentine's, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, and New Year's-must be cancelled at least 14 days prior to the scheduled arrival date or the entire deposit amount will be lost regardless of the reason for cancelling.

There is a $15 service charge on all cancelled reservations.

Failure to Show up for a Reservation
Guests who don't arrive on their reserved dates will be charged for every night we reserved for them, according to the terms of their reservation.

NO Refunds
We do not issue refunds for Early Departure or Inclement Weather

Check in and Checkout Times
Check-in is guaranteed at 5:00 PM-we can't make exceptions for guests arriving hours ahead of schedule because cabins are prepared for guests between noon and 5:00 p.m. daily.

Checkout is at Noon, but can be extended to 2 p.m. by paying $50 or by making reservations for Sunday Brunch at Hilltop. Late checkouts are ALWAYS subject to availability.

NO Day Visitors
All our guests must book overnight accommodations in order to enjoy our resort amenities, including fishing and swimming. The resort is not open for day visits.

All guests must check in at the Front Desk where they are issued Car Tags for a maximum of two vehicles per cabin; additional vehicles must park in the Hospitality House Parking Lot. We request that these tags are visible (hang from rear view) at all times for security purposes.

Occupancy Limits
Our accommodations are designed to accommodate a specific number of guests; when that maximum number is exceeded, additional guests must rent additional accommodations or leave the resort.

NO PETS ALLOWED POLICY
Pets found in our accommodations will be asked to leave the resort and a $200.00 sanitizing fee will automatically be charged to their owners' credit card. Pets are not allowed in the resort, under any circumstances, to preserve the abundant wildlife and the serenity of our environment.

Reporting Problems During your Stay
Guests are encouraged to inspect their accommodations upon arrival and report damages/malfunctions/etc. to the front desk immediately. Once informed of a problem, we will do our best to ensure your stay with us is a memorable one, including fixing the reported problems, moving you to another cabin (if available) or refunding your money. Please note that we will not be able to issue any refunds or discounts if you wait until the end of your stay to report a problem.

SERENITY POLICY
We do not allow motorcycles, ATVs and gasoline-powered boats to preserve the serenity of our natural environment.

THANK YOU!